ByPariah have established themselves primarily in the wholesale market and can be found at the world’s most prestigious retailers. Notably, they are one of Net-a-Porter's top 5 growth brands.

They're a modern fine jewellery brand celebrated for its rich organic materials, heritage production techniques, and a deep commitment to sustainability. Rooted in versatility, each piece is designed to transform the wearer’s narrative and become an intrinsic part of their personal expression and identity. Designed for the global woman—sophisticated yet playful—By Pariah has garnered international recognition, with icons like Michelle Obama, Hailey Bieber, Julianne Moore, Jodie Comer, and Florence Pugh championing their designs. In 2024, they proudly achieved the distinction of being one of Net-A-Porter’s Top 5 Growth Brands, a testament to their success and ambitious growth trajectory. As a rapidly growing company, they are on an exciting journey to scale their operations and expand their global presence.

We are looking for a highly organised and proactive Operations Coordinator to support the day-to-day running of By Pariah. This is a dynamic and varied role covering all operational touchpoints across DTC, wholesale, customer care, logistics, and sample management. The ideal candidate is a strong multitasker with excellent attention to detail and a hands-on approach, comfortable working independently and managing competing priorities.

The Role:

DTC Operations

• Oversee daily fulfilment of online orders, ensuring all shipments are dispatched accurately and on time.
• Monitor stock levels across all channels, conducting regular audits and maintaining accurate inventory records.
• Coordinate restocks and replenishment needs in collaboration with the Operations Manager.
• Act as the first point of contact for customer enquiries via email and digital platforms, ensuring a prompt and helpful response.
• Manage the returns and repairs process, providing clear updates to customers and ensuring timely resolutions in line with our brand standards.
• Supervise interns working within DTC operations, offering guidance and task management as needed, notably through peak trading periods of the year. 

Wholesale Operations

• Manage wholesale order fulfilment from booking-in to picking, packing, and dispatch, ensuring accuracy and efficiency. Ensuring organised tracking and seamless communication with transport and logistics teams.
• Operate and maintain EDI (Electronic Data Interchange) systems for seamless integration with retail partners.
• Be the main point of contact for sales agents and wholesale partners, handling all queries, order updates, product data, and RTV processing.

Administrative & Office Support

• Maintain and manage the company’s internal master documents, including but not limited to product master sheets, PR tracking sheets, 
• Upload and update product data across wholesale platforms, including JOOR.
• Monitor and re-order operational and office supplies such as shipping boxes, gift packaging, and branded materials.
• Ensure all systems and processes are running smoothly across the office environment.

Public Relations & Sample Management

• Track internal samples and ensure all sample loans and returns are logged accurately in the sample tracker.
• Coordinate with PR agency and internal teams on all sample-related requests, including timely returns and call-backs.

Repair Management

• Log, track, and manage all customer and wholesale repair requests.
• Liaise with production teams and workshops to ensure timely and high-quality repairs.
• Keep customers and wholesale partners informed throughout the repair journey.

General Operations

• Work closely with the management team to implement improvements and optimise workflows.
• Support the execution of new product launches, events, and seasonal campaigns.
• Serve as the point of contact for day-to-day operational and office needs.

Proactively take on new responsibilities as the business grows.

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Candidate Profile

• 2+ years in a similar role.
• Highly organised with excellent time management and attention to detail.
• Confident in managing multiple tasks and priorities simultaneously in a fast-paced environment.
• Comfortable working independently and taking initiative.
• Strong communicator with a solution-focused and customer-centric mindset.
• Experience in luxury, fashion, or fine jewellery sectors is a plus.
• Experience with operational tools such as Shopify, JOOR, Xero, and EDI platforms preferred.
  
  

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